Privacy Policy

Privacy Commitment
Sarana Bondi (“Sarana”, “we”, “our” or “us”) values the trust you place in us when you share your personal information. We are committed to protecting your privacy and handling your information with care. Our team understands the importance of confidentiality, and under Australian law your rights to privacy are also protected.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) place strict requirements on how we collect, store, and use your personal information. This policy explains how we comply with those obligations.

Scope of this Privacy Policy

This Privacy Policy applies to the personal information we collect, store, maintain and use about:

  • Students, members, and clients of Sarana Bondi

  • Visitors to our studio, website, social media and digital services

  • Job applicants, teachers, contractors, and partners

  • Members of the public who interact with us

When We Collect Information

We may need to collect personal information from you in the normal course of running our studio and community. This may include when you:

  • Book or attend yoga, Pilates, workshops or teacher training at Sarana Bondi

  • Purchase memberships, class packs, gift cards, or event tickets

  • Register an online account with our booking platform (e.g. Momence)

  • Contact us via email, phone, or social media

  • Make payments or request refunds

  • Enter a competition, event, or promotion

  • Provide health information to ensure your safety during classes

  • Apply for a job or teaching position with us

We also make use of “cookies” on our website. Cookies are small files that help us understand how our website is used and improve your experience. Some third-party providers also use cookies to deliver targeted ads based on your visits. You may disable cookies in your browser settings if you prefer.

When you click on links to third-party websites (e.g. partners, sponsors), you will be subject to their privacy policies. Sarana Bondi cannot be responsible for how other websites manage your information.

What Information We Collect

The types of personal information we may collect include:

  • Name, contact details (address, email, phone)

  • Date of birth, gender, and emergency contact details

  • Health information you choose to share (injuries, conditions, pregnancy, etc.)

  • Membership and attendance history

  • Payment details and billing information

  • Purchase history (classes, workshops, events, merchandise)

  • Employment application details (if applying for a role)

  • Other information you may provide voluntarily

Why We Collect This Information

We collect your information so we can:

  • Provide safe and effective yoga, Pilates, and wellness services

  • Manage bookings, memberships, payments, and refunds

  • Communicate with you about classes, events, and community news

  • Customise your experience and recommend services you may enjoy

  • Meet health and safety requirements

  • Process employment applications

  • Conduct marketing and re-marketing through our website, email, and social media

Sharing of Personal Information

We may share your personal information with:

  • Our teachers, team members, and contractors (for operational purposes)

  • Third-party service providers such as booking platforms (e.g. Momence), payment processors, email or cloud storage providers

  • Organisations or agencies if required by law (e.g. emergency services, regulators)

  • Trusted partners who assist us in marketing, hosting events, or providing related services

Some of our service providers may store information overseas. Where this occurs, we take reasonable steps to ensure your information is kept secure and handled in compliance with Australian Privacy Laws.

We will never sell or trade your personal information.

Promotional Communications

We’d love to keep you connected with our community news, classes, and offers. If you’d prefer not to receive promotional information, you can opt out anytime by:

  • Clicking the “unsubscribe” link in our emails

  • Updating your preferences in your online account

  • Contacting us directly

Access & Correction

You may access, update, or correct the personal information we hold about you at any time by:

  • Logging into your Sarana Bondi/Momence account, or

  • Contacting us directly (see details below)

We take steps to ensure the information we hold is accurate and up-to-date, but we rely on you to let us know when details change.

Security of Your Information

We take the protection of your personal information seriously. Measures we use include:

  • Secure electronic storage and encrypted systems

  • Limiting staff access to personal information on a “need-to-know” basis

  • Using secure payment platforms with industry-standard SSL encryption

  • Destroying or de-identifying information when it is no longer required

We encourage you to protect your own accounts by using strong passwords and logging out when using shared devices.

General

By using our studio, services, website or digital platforms, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

We may update this policy from time to time, and changes will be published on our website. Please check back regularly to stay informed.

Privacy Complaints & Contact

If you believe your privacy rights have been breached, or you wish to make a complaint or enquiry, please contact us:

Sarana Bondi
4 Jaques avenue, Bondi Beach, NSW, 2026
hello@saranabondi.com.au

All complaints will be taken seriously and handled with fairness and discretion. If we cannot resolve your complaint, you may also contact the Office of the Australian Information Commissioner (OAIC).