Terms & Conditions

Bookings & Class Etiquette

  • Booking Requirements:

    • All bookings must be made online or via the Momence app to secure your spot, with payment required at the time of booking.

    • By booking a class or event, you agree to these terms and conditions.

    • Classes can be booked up to 7 days in advance, and if a class is full, you may join the waitlist as spots frequently become available.

  • Check-In:

    • All students must check in with the teacher or use the self-check-in kiosk upon arrival.

    • Failure to check in may result in a no-show fee.

  • Yoga Mats:

    • Please bring your own yoga mat to class.

    • Onsite mat storage is not available.

    • A limited number of rental mats are available at the studio if needed.

  • Pilates Socks:

    • Please bring a pair of grip socks to class.

    • Socks are mandatory for the duration of class due to safety and hygiene reasons.

    • Pilates grip socks are available for purchase at the studio if needed.

  • Punctuality:

    • Arrive at least 10 minutes early to sign in and prepare for class.

    • Entry will not be permitted after the scheduled start time, out of respect for other students and for safety.

  • Mobile Devices:

    • Mobile phones and smartwatches should be left in the secure lockers provided at reception.

  • Full Class Duration:

    • Students are required to stay for the entire class.

Class Cancellation Policy

Our cancellation policy applies to all yoga and Pilates classes and ensures everyone has an equal and fair chance to practice with us.

  • Early Cancellations:

    • If you can no longer attend a class, please cancel your booking as soon as possible to allow others to join.

    • Cancellations made up to 12 hours before class start for Pilates and up to 2 hours before class start for yoga will not incur a penalty. The class will be automatically added back to your pack (if applicable).

    • All cancellations must be made via the booking app or website.

    • Cancellations cannot be processed via phone, email, or social media.

  • Late Cancellations:

    • Cancellations made less than 12 hours prior to class for Pilates and less than 2 hours prior to class for yoga result in:

      • For Casual and class pack holders: loss of the class.

      • For Members: a $15 fee late cancel fee

  •  No-Shows:

    • No-shows will result in:

      • For Casual class pack holders: loss of the class.

      • For Members: a $25 no show fee

    • Please make sure to sign in when you arrive to avoid being marked as a no-show.

    • All cancellation and no-show fees are non-refundable.

Passes & Class Packs

  • All passes are non-refundable, non-transferable, and cannot be exchanged.

  • Class packs and passes are for personal use only and cannot be shared.

Class Changes & Cancellations

  • Sarana reserves the right to cancel, change, or modify classes and teachers as necessary.

  • While we strive to deliver classes as advertised, changes may occur without prior notice, including teacher substitutions.

  • Refunds, transfers, or compensation are not available for classes that are late, changed, or cancelled.

Right of Refusal

  • Sarana is committed to maintaining a safe, respectful, and welcoming environment for all members, staff, and visitors.

  • Any form of misconduct, harassment, or behavior that violates studio policies will not be tolerated.

  • Sarana reserves the right to refuse entry to any individual for reasonable cause, including but not limited to misconduct, harassment, intoxication, medical concerns, or failure to comply with these terms.

  • The studio reserves the right to revoke membership and visitation rights in such cases.

  • If a membership is revoked due to misconduct, a refund of any unused portion of the membership will be provided.

Personal Belongings

  • Sarana is not responsible for the safekeeping of personal belongings or for any loss or damage to property resulting from class attendance.

Media Consent

  • Sarana staff may occasionally photograph or record videos of classes for use on business-related or social media platforms.

  • By attending, you consent to the use of your image in any such photographs or videos.

Health and Safety

  • Commitment to Safety:
    Sarana is committed to maintaining a safe and supportive environment for all participants.

  • Age Requirements:

    • Participants must be 18 years or older to attend classes independently.

    • Minors aged 14-16 years old must be accompanied by a parent or guardian.

    • Children must not be left unsupervised at any time on Sarana premises.

  • Physical Fitness and Risks:

    • By booking a class, you confirm that you are physically fit and capable of participating in yoga classes, workshops, and activities.

    • Practicing classes at Sarana involves physical exertion and carries inherent risks, including the possibility of injury or, in rare cases, death.

  • Medical Conditions and Pregnancy:

    • Notify Sarana staff of any pre-existing injuries or medical conditions that may affect your ability to participate, including pregnancy.

    • If you are pregnant:

      • Participation is entirely at your own risk.

      • Only attend classes if you have been advised by your doctor that you are healthy and capable.

      • Some classes may not be suitable for all stages of pregnancy. Please refer to the class descriptions or contact our team for guidance on selecting a suitable class.

      • It is recommended to learn how to modify your practice before attending regular yoga classes.

  • Right to Refuse Participation:
    Sarana reserves the right to refuse participation in classes or events if it is determined that involvement may pose a risk to yourself or others.

  • Adherence to Instructions:
    Failure to follow instructions provided by Sarana teachers is at your own risk and may result in injury.

  • Acceptance of Risks:

    • By participating in any Sarana activity, you agree to adhere to the rules and regulations, including practicing safely.

    • Sarana, its directors, employees, volunteers, affiliates, and partners are not liable for any injury, loss, damage, or death resulting from attending classes or events.

  • Hands-On Adjustments:

    • Teachers may offer hands-on adjustments during class, but only with your consent.

    • You have the right to decline physical adjustments verbally, non-verbally, or by any other means. Please inform your teacher prior to class if you do not wish to receive hands-on adjustments.

  • Medical Clearance:

    • It is your responsibility to obtain medical clearance from a qualified professional before engaging in any classes.

  • Acknowledgment and Agreement:

    • By signing this document, you confirm that you have carefully read and fully understand these Terms & Conditions.

    • You voluntarily and knowingly agree to these Terms & Conditions, acknowledging that you are waiving substantial rights, including your right to sue.

    • This waiver also extends to the rights of your heirs, next of kin, executors, administrators, and assigns against Sarana.

Pricing

  • Final Sales:

    • All purchases are final. Sarana does not offer refunds for changes of mind, injury, illness, change of address, or any other reason.

  • Currency:

    • All prices are quoted in Australian Dollars (AUD) and include GST.

    • Transactions are processed in AUD, and prices are subject to change without notice.

  • Accuracy:

    • All prices are correct at the time of online publication. Sarana reserves the right to amend prices and correct errors.

    • Prices may increase periodically to reflect operational costs.

Class Packs

  • Validity Periods:

    • 1 Class: Valid for 14 days from the purchase date.

    • 5 Classes: Valid for 3 months from the date of the first booking.

  • Usage Terms:

    • Class packs cannot be shared.

    • No suspensions or extensions are available for any class packs, regardless of changes in circumstances, including inability to use all classes before pack expiration.

Membership Terms and Conditions

Please read the key terms for our memberships below:

Weekly Memberships

  • Payment Terms

    • Membership payments are debited weekly from your credit card. Bank account payments are not accepted.

    • Payments are non-refundable and non-transferable.

  • Booking and Attendance

    • You can book classes under your membership starting from your selected start date.

    • Non-attendance does not warrant a refund. Memberships will not be automatically cancelled or suspended due to non-attendance.

  • Membership Cancellation

    • The minimum contract period is 6 weeks; payments will continue after this period until further notice from you.

    • You may cancel your membership at any time after 6 weeks by written notice to the studio via email. We require 7 days notice to action cancellations. 

    • Once cancelled, you will no longer be eligible for loyalty rates or member-only benefits.

  • Suspensions

    • To maintain your current membership rate, you may suspend your membership instead of cancelling.

    • The minimum suspension period is 7 days.

    • The maximum suspension is 6 weeks.

    • We require 7 days written notice to action suspensions. Suspensions can be requested by contacting the studio and must include a start and end date. 

    • Suspensions cannot be backdated.

    • While on suspension, you cannot pre-book classes under your membership. Bookings made during suspension will be at standard prices and are non-refundable.

    • Any paid days not used before suspension will be added to the end of the suspension period for use.

  • Active Membership Requirement

    • You must have an active membership to book classes at membership rates.

Payment

  • Sarana uses Stripe as its third-party payment processor.

    • All payments in studio, online and via booking app are subject to a processing fee set by Stripe.

    • For Stripe’s terms and conditions, including current processing fees, please refer to their website.

  • Sarana is not responsible for additional bank fees incurred by your bank. These fees are subject to agreements between you and your bank.

Website Terms of Use

  • Ownership:

    • All material on this website, unless stated otherwise, is owned by Sarana.

    • Trademarks, whether registered or unregistered, belong to their respective owners.

  • Content Use:

    • Website content, including text, software, images, graphics, trademarks, and photographs, is owned, controlled, or licensed by Sarana.

    • Content may only be used for personal, non-commercial purposes. Any other use requires explicit written consent from Sarana.

  • Updates:

    • Sarana reserves the right to update, change, or replace any part of these terms and conditions at any time.

    • It is your responsibility to periodically check the website for updates or changes.