Terms & Conditions

Weekly Memberships

Minimum Commitment: 8 weeks
Payments continue weekly after the 8-week minimum until you provide written notice to cancel.

Payment Terms

  • Membership payments are debited weekly from your credit card. Bank account payments are not accepted.

  • Payments are non-refundable and non-transferable.

Booking and Attendance

  • You can book classes under your membership starting from your selected start date.

  • Non-attendance does not warrant a refund. Memberships will not be automatically cancelled or suspended due to non-attendance.

Cancelling Your Membership

  • The minimum contract period is 8 weeks; payments will continue after this period until you provide further notice.

  • You may cancel your membership at any time after 8 weeks by written notice to the studio via email. We require 7 days' notice to action cancellations.

  • If you choose to cancel before completing 8 payments, 70% of the remaining balance will be charged to your account.

  • Once cancelled, you will no longer be eligible for loyalty rates or member-only benefits.

Suspensions (Freezing Your Membership)
Minimum freeze: 7 days   ·   Maximum freeze: 6 weeks per year
"Per year" refers to a rolling 12-month period from your membership start date.

  • To maintain your current membership rate, you may suspend your membership instead of cancelling.

  • The minimum suspension period is 7 days. The maximum suspension is 6 weeks per rolling 12-month period from your membership start date.

  • We require 7 days' written notice to action suspensions. Requests must include a start and end date and cannot be backdated.

  • While on suspension, you cannot pre-book classes under your membership. Any bookings made during suspension will be charged at standard casual rates and are non-refundable.

  • Any paid days not used before the suspension begins will be added to the end of the suspension period for use.

Active Membership Requirement

  • You must have an active membership to book classes at membership rates.

Bookings & Class Etiquette

Booking Requirements

  • All bookings must be made on the SARANA app to secure your spot, with payment required at the time of booking.

  • By booking a class or event, you agree to these Terms & Conditions.

  • Classes can be booked up to 7 days in advance. If a class is full, you may join the waitlist, spots frequently become available.

Check-In

  • All students must check in with the teacher or use the app to check-in upon arrival.

  • Failure to check in may result in a no-show fee.

Yoga Mats

  • Please bring your own yoga mat to class. Onsite mat storage is not available.

  • Mats are available for rent at the studio for $4.

Pilates Socks

  • Please bring a pair of grip socks to class. Socks are mandatory for the duration of class for safety and hygiene reasons.

  • Pilates grip socks are available for purchase at the studio if needed.

Punctuality

  • Arrive at least 10 minutes early to sign in and prepare for class.

  • Late entry will not be permitted after the scheduled start time, out of respect for other students and for safety.

Mobile Devices

  • Mobile phones and smartwatches should be left in the secure lockers.

Full Class Duration

  • Students are required to stay for the entire class.


Class Cancellation Policy

Our cancellation policy applies to all Yoga and Pilates classes and ensures everyone has an equal and fair chance to practice with us. Notice periods differ by room and class type:

  • Reformer Pilates : 12 hours before class

  • Hot Mat Pilates & Yoga : 2 hours before class

Early Cancellations

  • If you can no longer attend a class, please cancel as soon as possible via the app or website to allow others to join.

  • Cancellations made within the notice window above will not incur a penalty, the class will be automatically added back to your pack (if applicable).

Late Cancellations

  • Cancellations made after the notice window above result in:

    • Casual and class pack holders: loss of the class.

    • Members: a $15 late cancellation fee.

No-Shows

  • No-shows result in:

    • Casual and class pack holders: loss of the class.

    • Members: a $25 no-show fee.

  • Please make sure to sign in when you arrive to avoid being marked as a no-show.

Fee Refunds

All cancellation and no-show fees are non-refundable, except at SARANA’s sole discretion in genuine extenuating circumstances (for example, a documented medical emergency).

Passes & Class Packs

  • All passes are non-refundable, non-transferable, and cannot be exchanged.

  • Class packs and passes are for personal use only and cannot be shared.

Right of Refusal

  • SARANA is committed to maintaining a safe, respectful, and welcoming environment for all members, staff, and visitors.

  • Any form of misconduct, harassment, or behaviour that violates studio policies will not be tolerated.

  • SARANA reserves the right to refuse entry to any individual for reasonable cause, including but not limited to misconduct, harassment, intoxication, medical concerns, or failure to comply with these terms.

  • The studio reserves the right to revoke membership and visitation rights in such cases.

  • If a membership is revoked due to misconduct, a refund of any unused portion of the membership will be provided.

Personal Belongings

SARANA is not responsible for the safekeeping of personal belongings or for any loss or damage to property resulting from class attendance.

Media Consent

SARANA staff may occasionally photograph or record videos of classes for use on business-related or social media platforms. By attending, you consent to the use of your image in any such photographs or videos.

Health and Safety

Commitment to Safety

SARANA is committed to maintaining a safe and supportive environment for all participants.

Age Requirements

  • Participants must be 18 years or older to attend classes independently.

  • Minors aged 14–16 years old must be accompanied by a parent or guardian.

  • Children must not be left unsupervised at any time on SARANA premises.

Physical Fitness and Risks

  • By booking a class, you confirm that you are physically fit and capable of participating in yoga classes, workshops, and activities.

  • Practicing classes at SARANA involves physical exertion and carries inherent risks, including the possibility of injury or, in rare cases, death.

Medical Conditions and Pregnancy

  • Notify SARANA staff of any pre-existing injuries or medical conditions that may affect your ability to participate, including pregnancy.

  • If you are pregnant: participation is entirely at your own risk, and you should only attend classes if advised by your doctor that you are healthy and capable.

  • Some classes may not be suitable for all stages of pregnancy: please refer to class descriptions or contact our team for guidance.

  • It is recommended to learn how to modify your practice before attending regular classes.

Right to Refuse Participation

SARANA reserves the right to refuse participation in classes or events if it is determined that involvement may pose a risk to yourself or others.

Adherence to Instructions

Failure to follow instructions provided by Sarana teachers is at your own risk and may result in injury.

Acceptance of Risks

  • By participating in any SARANA activity, you agree to adhere to the rules and regulations, including practicing safely.

  • SARANA, its directors, employees, volunteers, affiliates, and partners are not liable for any injury, loss, damage, or death resulting from attending classes or events.

Hands-On Adjustments

  • Teachers may offer hands-on adjustments during class, but only with your consent.

  • You have the right to decline physical adjustments verbally, non-verbally, or by any other means. Please inform your teacher prior to class if you do not wish to receive hands-on adjustments.

Medical Clearance

It is your responsibility to obtain medical clearance from a qualified professional before engaging in any classes.

Acknowledgment and Agreement

  • By signing this document, you confirm that you have carefully read and fully understand these Terms & Conditions.

  • You voluntarily and knowingly agree to these Terms & Conditions, acknowledging that you are waiving substantial rights, including your right to sue.

  • This waiver also extends to the rights of your heirs, next of kin, executors, administrators, and assigns against Sarana.

Pricing

Final Sales

All purchases are final. Sarana does not offer refunds for changes of mind, injury, illness, change of address, or any other reason.

Currency

  • All prices are quoted in Australian Dollars (AUD) and include GST.

  • Transactions are processed in AUD, and prices are subject to change without notice.

Accuracy

  • All prices are correct at the time of online publication. Sarana reserves the right to amend prices and correct errors.

  • Prices may increase periodically to reflect operational costs.

Class Packs — Validity

Validity Periods

  • 1 Class: valid for 1 month from the purchase date.

  • 5 Classes: valid for 3 months from the date of the first booking.

Usage Terms

  • Class packs cannot be shared.

  • No suspensions or extensions are available for any class packs, regardless of changes in circumstances, including inability to use all classes before pack expiration.

Payment

  • Sarana uses Stripe as its third-party payment processor.

  • All payments in studio, online and via the booking app are subject to a processing fee set by Stripe. Please refer to Stripe's website for their current terms and processing fees.

  • Sarana is not responsible for additional bank fees incurred by your bank. These fees are subject to agreements between you and your bank.

Website Terms of Use

Ownership

  • All material on this website, unless stated otherwise, is owned by SARANA.

  • Trademarks, whether registered or unregistered, belong to their respective owners.

Content Use

Website content, including text, software, images, graphics, trademarks, and photographs, is owned, controlled, or licensed by SARANA. Content may only be used for personal, non-commercial purposes. Any other use requires explicit written consent from SARANA.

Updates

SARANA reserves the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to periodically check the website for updates or changes.